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                         February 8, 2002

IRS responds to customers' needs

IRS services are not only free, but are now more convenient to use. Taxpayers will now have faster access because the IRS is matching toll-free assistance to the busiest times. As a result, Professional Customer Service Representatives are available to answer questions and help with your 2001 tax returns:

- Monday-Friday, 7 a.m. to 10 p.m.

- Saturdays from 9 a.m. to 5 p.m. through April 15

- President’s Day, Feb. 18, 7 a.m. to 10 p.m.

- Sunday, April 7 and 14 (hours to be announced)

All times are local; Alaska and Hawaii: Pacific Time.

The IRS automated assistance system will continue to be available 24 hours per day, seven days per week.

- IRS Web site: www.irs.gov

- TeleTax/Automated Refund Information, 1-800-829-4477

- TaxFax (dial for fax copies of forms -- regular long-distance rates apply), 1-703-368-9694

- Forms and Publications. 1-800-829-3676

(Editor’s Note: Information taken from "Army Families," Winter 2002 edition)