TO ALL NEW RESIDENTS
WELCOME TO WEST POINT
On behalf of the Housing Division staff, I welcome you to the West Point Community. We hope your stay here is enjoyable and rewarding.
Enclosed is information you will need as you start your stay here. I encourage you to take the time to read it. If you have any questions, please call the Housing Division office at 938-5189 or the DHPW Customer Relations Representative at 938-4407.
Finally, we are here to assist you with your housing issues
now and throughout your stay at West Point.
MICHELE CALVINO
Acting Chief, Housing Division
Directorate of Housing and
Public Works
FREQUENTLY USED TELEPHONE NUMBERS
HOUSING
D. COMMUNITY HOME-FINDING, RELOCATION AND
REFERRAL SERVICES
F. OCCUPANCY BY NON-DEPENDENTS
H. RETENTION/TERMINATION OF QUARTERS
I. SPONSORS ON DEPENDENT RESTRICTED TOURS
J. COMMERCIAL ENDEAVORS IN GOVERNMENT
FAMILY HOUSING
M. STANDARDS FOR EXTERIOR CARE
N. CLEARANCE OF GOVERNMENT QUARTERS
O. CLEANING OF GOVERNMENT QUARTERS
Q. LOCKOUTS
V. FAMILY HOUSING MAINTENANCE PROGRAMS
A1. ATTICS AND BASEMENT AS LIVING SPACE
C1. THE MOST FREQUENTLY ASKED QUESTIONS
WORK CONTROL SYSTEM
SELF HELP
A. GENERAL
B. EQUIPMENT AVAILABLE FOR LOAN
E. FLOWER ISSUE
F. EXPANDED SELF HELP PROJECTS
RECYCLING/SOLID WASTE DISPOSAL
B. PREPARING RECYCLABLES AT WEST POINT
F. AFH SOLID WASTE COLLECTION SCHEDULE
ASBESTOS, RADON, AND LEAD ABATEMENT
A. ASBESTOS
D. LEAD IN SOIL
E. RADON
REFERENCES
FREQUENTLY
USED TELEPHONE NUMBERS
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HOUSING
DIVISION |
938-4500 |
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SELF-HELP |
938-5262 |
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WORK
ORDER |
938-4031 938-2316 |
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EMERGENCY
REPAIR |
EVENINGS
& WEEKENDS 938-2317 |
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HOUSING
INSPECTIONS |
938-2828/6201 |
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ARMY
COMMUNITY SERVICES |
938-4621 |
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FURNISHINGS |
938-2949/2229 |
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DHPW
CUSTOMER SERVICE |
938-4407 |
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EMERGENCY |
911 |
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FIRE
& EMERGENCY SVCS |
446-4949 |
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MILITARY
POLICE
938-3333
TELEPHONE
SERVICE INSTALLATION:
Verizon (914)
890-2700 (see page 18)
CABLE
TELEVISION
Time Warner (800)
431-8878 (see page 19)
HOUSING
The
Housing Division is located in Building 626.
It is open from 0800-1600, Monday through Friday, except holidays.
Telephone 800-654-8845 or (845) 938-4500.
B.
In-processing
All
incoming personnel must process through the Housing Division once they have
signed in with their unit and the Adjutant General’s Office and you are
eligible, you may be placed on the appropriate waiting list.
If you are not eligible for government quarters, the Housing Division
will assist you in obtaining suitable off-post housing.
Soldiers
should plan to stay in temporary housing such as the West Point Lodging
facility, Five Star Inn (Bldgs 785 and 2113) or a local hotel/motel while either
waiting for on-post housing or locating off post housing.
The Five Star Inn’s registration office is located in Bldg 2113,
Pershing Center, and South Post. The
lodging facility is operated by the Directorate of Community and Family
Activities.
Reservations
for PCS soldiers and their families may be made up to 60 days in advance and
they may remain in the Five Star Inn for 30 days.
Accommodations include suites, family rooms and efficiencies.
All rooms have private baths, a small kitchenette that includes a
microwave oven, coffee pot, toaster, and refrigerator, and additional amenities
such as a full size ironing board with iron, TV (with HBO), VCR, and clock
radio.
Reservations
for the Five Star Inn may be made by telephoning 1-800-GO-ARMY1 or (845)
446-5943, Ext 1104, 1102 or 1107. Pets
are not allowed at the West Point Lodging facility; however, arrangements for
boarding pets may be made by telephoning the Morgan Farms Kennel at
845-938-3926.
D.
Community Home-finding, Relocation
and Referral Services (CHRRS):
The
CHRRS section of the Housing Division provides information on available
permanent and temporary housing in the community (apartments and houses for sale
and rent). This office also has the
ability to counsel personnel on whether to rent or purchase a home utilizing
mortgage calculation worksheets. CHRRS
is available to soldiers and Department of the Army civilians.
Soldiers in the grade of Sergeant First Class and above who collect BAH
at the “without dependent” rate (except key and essential personnel) may
live off-post. Personnel who collect
their BAH at the “with dependent” rate must coordinate with the Housing
Division to ascertain whether statements of nonavailability will be provided.
The
average price range for rental housing is $450 for a studio; $650 for 1-bedroom
units; $750 for 2-bedroom units; and $875 for 3-bedroom units.
Furnished private housing is limited.
The average security deposit requirement ranges from one to two months
rent in advance. There are limited
housing units that allow pets. The
average sale price for a 3-bedroom house is $140,000.
The
CHRRS Counselor provides information to personnel on their off-post housing
options while assigned to West Point and can also assist personnel when they
receive orders for their next assignment through a worldwide computer network
called the PCS House Express.
E.
Quarters Draw:
USMA
conducts a traditional quarters Housing Draw for officers arriving during 1 May
through 31 August. Selection of
quarters are made by order of rank, however, individuals will be assured of
being offered quarters which meet their minimum bedroom authorizations.
When only limited assets exist, assignment preference will be given to
bedroom authorization over date of rank. The
Housing Draws (Field Grade, Company Grade, and Unaccompanied Personnel Housing)
are conducted in early June. Unaccompanied
Personnel Housing assignments are based on date of eligibility between officers
and senior enlisted personnel. Senior
Officers, Foreign Service Officers, Visiting Professors, those with a medical
necessity, and large families with a 5+ bedroom requirement (pending the
availability of large family units) are preassigned quarters.
F.
Occupancy by Nondependents:
Without the approval of the Chief, Housing Division,
occupancy of quarters by non-dependents and guests over 30 days is not
authorized. Non-dependents and
guests are not family members and occupancy of quarters by these individuals,
even with approval from the Housing Division, does not entitle the soldier to an
additional bedroom or parking space.
In certain situations, primarily in the case of
single parents or dual military couples, the Garrison Commander may authorize an
additional bedroom for employed Nannies/Au Pairs.
Soldiers seeking this approval must complete and submit an application to
the Housing Division for a Nanny/Au Pair (applications are available in the
Housing Division). The Housing
Division will make a recommendation, on a case-by-case basis, and forward the
request to the Garrison Commander for decision.
If an approval of the request would increase the current authorized
bedroom requirement, the moving expense to larger quarters would be borne by the
resident.
Sponsors cannot receive remuneration or other
compensation from non-dependent occupants for residing in post housing.
The government may be liable for injuries suffered by guests while
residing in post quarters. The
sponsor is liable for physical damage or loss to the quarters caused by family
members and guests.
Issuance
of keys is done under the direction of the Facilities Maintenance Branch of the
Housing Division. Residents of
family housing will be issued at least two keys to the quarters; UPH
residents will be issued at least one key to the quarters.
The number of keys given at the check-in inspection will be recorded on
the inspection sheet. The same
number of keys must be returned at the termination inspection.
The sponsor will be charged $7.00 for any missing keys.
You may request additional keys through the Service Order Desk at the
cost of $7.00 per key. Payment must
be by check or money order made payable to: US Treasurer. The ordered keys will
be brought to the Housing Division and you will be notified to pick up the keys;
additional keys become property of the government.
H.
Retention/Termination of
Quarters:
Requests
for quarters retention or termination not specifically covered by AR 210-50 will
be submitted in writing through the Chain of Command and in the case of Enlisted
personnel, through the CSM, USMA, to the Chief, Housing Division, for
appropriate action AT LEAST 90 DAYS PRIOR TO TERMINATION DATE.
I.
Sponsors on Dependent Restricted
Tours:
Personnel
who are ordered to a dependent restricted tour may apply for quarter’s
retention. Personnel shall submit an
Exception to Policy memorandum in writing through their Chain of Command and in
the case of Enlisted personnel, through the CSM, USMA, to the Chief, Housing
Division AT LEAST 90 DAYS PRIOR TO THEIR REASSIGNMENT (orders or request for
orders must be attached).
J.
Commercial Endeavors in Government
Family Housing:
Commercial endeavors in government housing are in
accordance with Army Regulation 210-7, “Commercial Solicitation on Army
Installation”.
Contact New York State Office of Business Permits and
Regulatory Assistance, 1-800-342-3464/ 518-474-8275, 8:00am to 5:00pm weekdays
in assisting you with proper and legal business procedures in New York State.
Contact Goshen Town Clerk if you need to file for a business certificate
845-291-3062.
For approval for a home business please pick-up an
application at the Office of the Garrison Commander, complete and return form.
If you have any questions please call 938-6746.
The following paperwork must be provided with your application:
1) Tax identification number
or proof of exemption.
2) A signed copy of AR
210-7 and USMA Supplement 1 to AR 210-7.
3) Military members
must have approval from their commander.
Advertising
DOOR-TO-DOOR SOLICITATION IS PROHIBITED.
Noncompliance could lead to expulsion from government housing.
The distribution of flyers is prohibited, no placing
flyers on car windshields, in mailboxes or between doors, etc.
You may not use official communications mediums
(e-mail, bulletin board) to advertise.
Advertising in the Pointer View and direct mail
though the United States Postal Service is authorized.
Your
application will take approximately 2-3 weeks to process.
You will receive a letter of authorization upon approval of the Garrison
Commander.
Authorization
is valid for one year. A written
request for renewal must be submitted to the Garrison Commander 30 days prior to
expiration to avoid a lapse in your authorization.
1. All family quarters
are equipped with ranges and refrigerators.
Dishwashers and disposals are available in some areas.
Other government furniture is not available for family quarters except
for Visiting Professors and GFOQs.
2. Government furniture
is available to personnel who are assigned to Unaccompanied Personnel Housing (UPH)
units. You may coordinate delivery
of furniture at the time of your housing inprocessing appointment.
1. Resident must submit
their request in writing through the Chief, Housing Division, DHPW; Energy
Management Branch, DHPW; to the Property Book Officer, DHPW (ATTN:
Furnishings Management Branch). Request
should include make, model, number of cubic feet, voltage required, EER rating,
and watts. Removal of government
appliances will be at the convenience of the government when transportation is
available.
2. Installation of
privately owned equipment (i.e., ranges and refrigerators) in quarters will be
accomplished at the resident’s expense. Installation
of appliances that are hazardous, objectionable, incompatible with design of the
building or capacities of the utility system, or which require substantial
structural or mechanical changes are not authorized.
3. All quarters are
equipped with 220-volt outlets for clothes dryers.
Utilities will not be changed to accommodate gas dryers at government
expense.
M.
Standards for Exterior Care:
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ITEM |
STANDARD |
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Grass
Mowing |
Mowing
should be accomplished as necessary to maintain a neat appearance.
Grass should not exceed three inches in height or be cut shorter
than two inches. |
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Edging
of Grass Along Sidewalks, Driveways and Roadways |
Edge
sidewalks and roadways to maintain a neat appearance.
Edges should not exceed one-half inch wide and one inch deep.
Wider or deeper edges present a safety hazard and contribute to
sidewalk and pavement damage. |
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Grass
in Cracks and Crevices |
All
grass should be removed from cracks in sidewalks, driveways, parking
spaces and doorsteps. |
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Trimming
of Grass Around Foundation, etc. |
Trim
grass around foundation of house, doorsteps, and trashcans and along and
under fences on both sides as necessary. |
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Carports,
Patios and Porches |
Carports,
patios and porches must be neatly maintained.
Although storage is limited, these areas must not be cluttered or
unattractive. |
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Ivy
on Foundations and Buildings |
Ivy
must be removed from foundation and building.
Flowers and vines attached to buildings are not authorized. |
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Removal
of Debris, etc. |
The
lawn must be free of debris (paper, cans, candy wrappers, etc.).
Additionally, items such as tires, plywood or other miscellaneous
items leaning against quarters or carport must be removed and stored.
Large stones should be discarded to prevent problems when mowing. |
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Vehicles |
Major
repair, including painting of vehicles is not authorized in garages,
carports, driveways or parking spaces.
Do this work in the Auto Hobby Shop.
Vehicles to include motorcycles, boats, trailers etc., will not be
parked/stored on dirt or seeded areas.
Derelict or inoperative vehicles will not be stored in carports,
driveways or parking spaces. Such
vehicles as well as boats and trailers, will not be stored in the housing
areas. There is a Recreational Vehicle storage lot managed by PMO located
behind Bldg 783. All vehicles
owned by housing residents must display current registration that is
obtained from PMO. |
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Snow
and Ice Removal |
Remove
snow and ice “as needed” from sidewalks and driveways. This should be
done as soon as possible to prevent accidents.
Sidewalks must be cleaned within 24 hours following a
snowstorm. Each
resident must share in the responsibility of shoveling the cluster
entrance areas as directed or scheduled by the area coordinator.
There must be no obstructions within 15 feet of fire hydrants at
any time. |
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Flower
Beds/Gardens |
Residents
are encouraged to plant flowers but vegetable planting in the “drip
line” of the roofing is not recommended.
The drip line may contain lead based paint chips and could
contaminate the vegetables. Garden
plots are available through DCFA. Flowerbeds
and gardens must be weeded and edged.
Dead plants must be removed. These
areas should be left neat through the winter season.
Do not plant poisonous seeds or beans (such as castor beans) that
can be a hazard. Any fence
must be approved on DA Form 4283 and be the type fence specified in the
Self-Help Regulation. Refer to
USMA Regulation 420-22 for fence policy. |
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Pets |
Pets
must be kept within your area of responsibility.
Pets will not be tied to trees, shrubs or gas pressure regulators.
Cable will not be strung between the quarters and a tree or between
trees for pets. Pets will not
be sheltered in the carport areas. Care
must be taken to remove waste deposits and other litter caused by pets to
ensure that these pets do not infringe on the police and privacy of
neighbors. |
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Tree
Houses and Gazebos |
These
items are not authorized. Nailing
items to trees is not authorized (i.e. plant hangers); this causes damage
to the trees. |
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Dog
Houses |
Doghouses
must be constructed using sound construction methods and present a
professional appearance. Boxes,
old trunks, etc., are not permitted as shelters.
Grassy areas are to be returned to original condition prior to
termination of quarters. |
N.
Clearance of Government Quarters:
The
pre-termination inspection is the first of the two inspections you have prior to
clearing quarters. The
pre-termination inspection must be scheduled 30 days prior to your termination
inspection. Officers and Key
& Essential civilians scheduled to depart between 1 May and 31 August must
schedule and complete a pre-termination inspection by the last workday in March
of the projected year of departure regardless of the status of “orders in
hand”. The purpose of the
pre-termination inspection is to outline your responsibilities for performing
Self-Help tasks and cleaning requirements that must be accomplished prior to
your final inspection. At this time,
the Housing Inspector will identify any maintenance requirements.
The Inspector will determine any occupant liability for missing
government issued Self-Help items and/or damage to government property not as a
result of fair wear and tear. Final
inspections are scheduled for the day you expect to depart West Point.
In order to terminate quarters, you must have either impending orders or
an approved Exception to Policy. Officers
and Key & Essential civilians who are departing between 1 May and 31 Aug
must schedule a final inspection by the last workday in April for the date you
expect to depart West Point. This
coordination with the Housing Division must be accomplished.
O.
Cleaning of Government Quarters:
1.
Contract Cleaning: Residents
may hire a cleaning contractor that has been approved by the Directorate of
Community and Family Activities (DCFA). For
those electing to use this service,
A
step-by-step procedure guide is available from the Housing Division.
Minimum cleaning requirements must be met and all Self-Help tasks
identified at the pre-termination inspection accomplished in order for the
resident to pass the final inspection.
2. Failure
of Inspection: In the event
quarters are not cleared because of lack of cleanliness, the resident will be
advised that a re-inspection is necessary.
The resident will be advised of the deficiencies and a new date and time
will be scheduled by the Facilities Maintenance Branch within one working day of
the original inspection. If a
resident fails after a third inspection or departs the Installation without
cleaning quarters and unclean conditions exist, the resident will be charged for
the quarters to be cleaned.
Sweep
and vacuum
Walls,
Ceilings and Doors
Remove
all crayon/pencil marks, stickers, tape, paint, food, etc.
Remove
wallpaper, borders, glue, etc.
Unit
NOT scheduled for paint: Remove all
nails and hooks; after removal lightly fill w/spackle and sponge off excess
(Inspector will determine if resident is required to paint quarters)
Unit
scheduled for paint: Leave all nails
and hooks in place
Re-hang
any doors that have been removed
Ensure
all screens have no holes and are in place
Ensure
all shades are in good condition and in place
Ensure
all storm windows are in good condition and in place
Ensure
all lighting fixtures have operating bulbs
Replace
all personally owned fixtures with government fixtures
Remove
all shelf paper, tape, staples and tacks
Remove
all loose food particles, trash and personal items
Remove
all contents & loose food particles
DO
NOT unplug / Ensure doors are closed / Set on lowest temperature
Wipe
down to remove loose particles
Replace
air filters
Wiped
clean of all human excrement
Empty
trash cans to remove all garbage
Remove
stains
Clear
all debris from carports, patios, balconies, yard, exterior sheds, storage areas
and walks
Accomplish
normal yard maintenance, i.e. mow, rake, edge, re-seed, trim and fill in holes
in yard
Remove
all pet droppings
Remove
all snow from stairs, walkways, driveways, garage entrance, patios & decks
Return
all Self-Help items per local requirements
Miscellaneous
Remove
all personal items before final inspection
Disconnect
all telephone, cable and satellite services
Satellite
supports/wires must be removed from premises
Remove
all pallets & firewood
Remove
resident installed modifications
Storm
door inserts in place (by season)
Replace
cracked, broken or painted switch and receptacle covers
Ensure
all fencing in is good condition
All
Solid Waste & Hazardous materials disposed of properly
4. Self-Clean
Cleaning Standards
Remove
stains, wax and dirt sediments
Clean
area rugs and installed carpeting to remove dirt and spots
Shampoo
clean all carpets
Clean
all floors (including under appliances) to remove all dirt, stains, and marks
Walls and
Ceilings
Remove
all dirt, cobwebs, crayon/pencil marks, food, etc.
Remove
wallpaper, borders, glue, etc.
Unit
NOT scheduled for paint: Wipe
down walls to remove all dirt, smudges, and other spots
Unit
NOT scheduled for paint: Wipe
all baseboards and trim to remove all dirt, smudges, dust, etc.
Unit
NOT scheduled for paint: Remove
all nails and hooks; after removal lightly fill w/spackle and sponge off excess
(Inspector will determine if resident is required to paint quarters)
Unit
scheduled for paint: Leave all nails
and hooks in place
Re-hang
any doors that have been removed
Clean
interior and exterior doors and frames so that they are free of dust, dirt and
stains
Clean
inside and outside surfaces, all windows and window frames so that they are free
of spots, streaks, or film
Clean
windowsills, curtain rods and shades
Remove
screens; brush and wash to remove lint and dust; reinstall
Clean
out all window wells
Ensure
all screens have no holes / shades are all in good condition
Ensure
all screens and shades are in place
Lighting
Fixtures
Ensure
all lighting fixtures have operating bulbs
Replace
all personally owned fixtures with government fixtures
Clean
all components, including incandescent bulbs, switch and receptacle covers, to
ensure that there are no insects, dirt, lint, film, streaks, etc.
Remove,
clean & reinstall globes and lampshades
Remove
all shelf paper, tape, staples and tacks
Remove
all food particles, trash and personal items
Clean
and wash all surfaces so that they are free of dirt, stains, and grease
Clean
to shine with no streaks
Baseboard
radiators will be vacuumed to remove all debris and dust
Freestanding
radiators are to be cleaned on, behind and underneath if cover is removable
Wipe
down radiators, pipes and vent registers to remove dirt, sediments and stains
Clean
water heater and furnace on outside
Remove
all food particles
DO
NOT unplug / leave doors closed / set to lowest temperature
Remove
all shelving, crispers, drawers and racks and clean thoroughly on the inside and
outside to include doors, door gaskets, sides, top
Clean
surface beneath, above and behind appliance
Move
appliance away from wall and leave for inspection
Remove
all burned, crusted-on-food from all surfaces
Clean
all areas inside and outside to remove grease, dust, food, tarnish and cleaning
streaks
Move
range and clean under, above, behind and sides
Clean
range hood filter
Clean
air vent grills and replace filters
Remove
dust, grease, stains, dirt and sediments inside/out
Clean
or replace permanent filters (filters available at Self-Help)
Clean
interior and exterior surfaces, door gasket, baskets, soap dispenses
Remove
mineral deposits in bottom of machine and inside of door
Remove
stains, mineral deposits and excessive soap residue from all equipment
Clean
all equipment to include bathtubs, washbasins, toilet bowls, showers, mirrors,
mirror shelves, towel rails, medicine cabinets, kitchen sinks and related
hardware
Clean
wall and tiles
Polish
all equipment, fixtures and wall tiles, to streak-free shine
Empty
and clean
Clean
to remove lint, dust, pet hairs, odor and dirt
Remove
spots and stains to the maximum extent possible
Clean
to remove dust, dirt, food particles, and streaks
Lightly
wax outside surfaces and polish to a shine
Clean
doors and drawers to be free of dust, dirt, or other foreign matter
Remove
drawers completely so that frames and rollers can be cleaned of
Dust,
dirt and other particles
Clean and remove dirt, dust and other loose matter
Sweep
and clear all debris from carports, garages, patios, balconies, yard, sheds,
storage areas, and walks
Remove
all pet droppings & fireplace wood
Remove
oil and grease from paved areas
Accomplish
normal yard maintenance i.e. mow, rake, edge, re-seed, and trim
Remove
all snow from stairs, walkways, and driveways, in front of garage, patios &
decks
Ensure
all fencing in is good condition
Return
all Self-Help items per local requirements (3-day loan items & nameplate
letters)
Miscellaneous
Remove
all personal items before final inspection
All
telephone, cable, satellite services are disconnected
Satellite
supports/wires must be removed from premises
Remove
all pallets & Fireplace wood, Fireplace to be swept clean
Remove
resident installed modifications
Install
storm door inserts (by season)
Replace
cracked, broken or painted switch and receptacle covers
All
Solid Waste & Hazardous materials disposed of properly
Prior
to the final termination inspection, housing residents shall inspect the
following items. Any items found to
be inoperative, defective, missing, or otherwise unacceptable must be replaced.
Items are available at Self-Help or utilize Red-Flag program.
Bathroom
Light Diffusers
Beaded
Chain, Sink
Closet
Floor Guides
Closet
Pole Sockets
Doorstops
Doorstop
Rubber Tips
Drop
Cloths
Faucet
Aerators
Flat
Strainer, 1 1/8”
Fluorescent
Light Starters
Fluorescent
Light Tubes
Furnace
Filters
Handles,
Washer Hook-Up
Humidifier
Plates
Interior
Door Knob, Passage
Interior
Door Knob, Privacy
Kitchen
Cabinet Handles
Kitchen
Light Diffusers
Kitchen
Light Globes
Kitchen
Sink Strainer
Light
Fixture Globes
Medicine
Cabinet Mirror
Nut
for Light Fixture Globes
Outside
Faucet Handles
Paint
Paint
Brushes
Paint
Rollers
Paint
Trays
Receptacle
Plates
Rubber
Drain Stoppers
Shade
Brackets
Shower
Heads
Storm
Door Chains
Storm
Door Hydraulic Closers
Storm
Door Knobs
Storm
Door Panel Clips
Storm
Door Strike Plates
Storm
Door Sweeps
Switch
Plates
Toilet
Flapper Valve
Toilet
Paper Roller
Toilet
Seats
Tub
Strainer, 1 5/8”
Toilet
Tank Ball
Window
Shades
Window
Screens
P.
Pest Management (DA PAM
210-2):
1. Cockroaches
a)
Poor
housekeeping is one of the greatest contributing factors in cockroach
infestations. Roaches thrive on
leftover or spilled food in and around floors, sinks, counters, and cupboards.
They will also feed on paper, glue products and recyclables.
Preventive Measure #1 - GOOD HOUSEKEEPING.
Keep quarters neat and tidy. Thoroughly
clean up after meals and snacks. Place
sealed and covered food away. Don’t
keep garbage in the quarters, minimize amounts and dispose of immediately.
Wipe up spilled materials quickly. Minimize
recyclables and their storage. Clean
up pet areas. Keep pet food in
sealed containers.
b) After concerted self-help procedures have failed, request
a service order through the DHPW Service Desk, 938-2316.
Once a service request has been received, validated and approved, a
service response will begin. The
pest control contractor for scheduling of service will contact you.
If you cannot make your scheduled appointment, other arrangements should
be made (e.g. leaving key with trusted neighbor) or reschedule.
c) Prior to any treatment being accomplished, preparation
instructions will be given if required, such as, emptying of cupboards or the
moving light items away from walls. After
treatment allow 1 -2 hours for any possible residues to dry and vapors to
dissipate. Ventilate areas if desired.
2. Termites.
Since occupant prevention and treatment of termites are not realistic,
swarms of termites (normally occurring around March - April) should be reported
to the Service Desk. After duty
hours report to the emergency service order number.
3. Other Household
Pests. Routine self-help pest
management of normal nuisance household pests such as ants, silverfish, flies,
moths, fleas, mice, and rodents; keeping pets free of pests; and performing
minor control functions are the occupants responsibility.
The use of commercial standard stock non-residual pesticides, labeled for
safe application are available at the Self Help Center.
Assistance by the pest control quality assurance office will be provided
if requested by calling 938-4050.
4. The quarters must be
pest free prior to transportation pick up of household goods and final
termination and relocation from quarters. Residents
of family housing will accomplish any required pest control measures of their
quarters prior to pre-termination inspection.
The use of electronic insect devices is not authorized in consideration
of energy use, noise annoyance, and electrical hazards.
5. Area Coordinators
will be kept advised of any unusual or severe problems or resident refusal to
comply with pest control procedures.
Q.
Lockouts:
An
emergency key is maintained for all housing units.
Residents who lock themselves out or are unable to locate their keys may
report to the Housing Division from 0800-1600 and check out the key.
Keys will be signed out for one hour to residents only with proper
identification. After 1600 please
contact the Emergency Service Desk at x2317 or x3357.
The emergency crew will respond and unlock the quarters.
Verizon
is the local telephone service provider.
Before contacting Verizon please call the West Point Telephone Office for
any constraints or unusual rules pertaining to your housing area.
West
Point Telephone Office:
Questions:
938-7034/7036
Repairs:
938-3911
Quality
Assurance: 938-7035
Directorate
of Information Management (DOIM) Business Operations Division: 938-3911
Call
Verizon at (914) 890-2700 to arrange for telephone service.
You will need your street address.
Maintenance
and Repair of Telephone Wiring within my home.
In
accordance with Housing Management, AR 210-50, the government is responsible for
the maintenance of telephone wiring within the structure (wall, floors) of
housing. The government will
maintain the government installed telephone lines.
In the case of quarters, which have not yet been renovated, the lines
will be maintained for the kitchen and master bedroom only.
One telephone line will be maintained in unaccompanied personnel housing
units. Telephone instruments
and service are resident responsibilities.
Housing
residents are not to pay the fee charged by the telephone company for
maintaining or repairing wiring within the structure.
The government will not reimburse residents who pay the fee.
S.
Cable Television:
Call
Time Warner Cable at (800) 431-8878.
T.
Satellite Dish:
Satellite
dishes not exceeding 18 inches in diameter will be allowed in housing areas as
long as the following provisions are adhered to:
·
A Satellite Dish is considered to be resident-owned and will be
installed, maintained, removed and the premises restored to their original
condition at the expense of the resident. Government
maintenance personnel may not be used for these tasks.
It is the resident’s responsibility to arrange for outside maintenance,
repair, installation, removal and restoration of premises work.
·
The dish and its installation and removal are subject to inspection by
the Housing Division.
·
Dishes may NOT be attached to the outside of any permanent structure or
part thereof, including storage sheds.
·
The installation of a satellite dish will not be used as justification
for improvements to the utilities distribution systems or other USMA facilities
or grounds.
·
No costs for the use of additional utilities will be paid by the
government and are a resident responsibility.
·
A satellite dish must be placed inconspicuously so that it maintains the
historical and cultural character of West Point.
·
The placement of the dish is subject to the approval of the DHPW
Cultural Resources Coordinator, 938-6388.
1. Frozen water pipes
can be a problem. On very cold or
windy nights, you can keep the pipes from freezing by leaving both hot &
cold faucets trickling at night (a stream of water about the size of a pencil
lead will do the trick). We do not
recommend leaving the cabinet doors below the kitchen sink open as it invites
children to play and experiment with all the soap, cleansers, and possibly other
toxic items kept there. Finally,
make sure you keep all basement and garage doors closed.
2. Now is the time to
find out where the water shut off valves is located in your quarters.
A few minutes spent today will prevent a panic search should a pipe burst
this winter.
3. Winterize your
outside faucets by turning off (closing) the valve in the basement or crawl
space that goes to the faucet and turning on (opening) the outside valve on the
faucet itself. Ensure that you have
disconnected your garden hose, drained it, and stored it for the winter.
All areas, except Stony Lonesome, should winterize their own outdoor
faucets. Stony residents will be
contacted for an appointment beginning around October, to have their faucets
winterized.
4. If you have no heat
in all or part of your quarters, please check for the following, easy to solve
problems before calling for service:
a) Is your thermostat
turned up? If you have a clock
thermostat, is it adjusted properly?
b) Is there a TV, VCR,
stereo, lamp, or other heat-producing appliance on a table below or near the
thermostat? If so, move it - the
thermostat will sense the heat it gives off and “think” that it’s warm and
toasty in your quarters and the furnace will not come on.
c) Check the furnace
emergency switch (red switch plate) to make sure someone has not inadvertently
turned it off. Also, check the
circuit breaker for the furnace. If
it’s off, turn it on. If it’s
“tripped” (in the middle position), turn it off for a few seconds, then back
on. If it continues to trip, call
for service.
d) Is your furnace air
filter clogged and dirty? These
should be replaced every two months during the heating season.
Filters are available in Self-Help.
e) If the problem is no
heat or little heat to only part of your quarters, make sure that all dampers
and registers are fully open.
f) Finally, NEVER,
under any circumstances, use your oven or range burners to heat your quarters.
While fine for cooking, using the kitchen range for heat could be deadly.
LEAVING
YOUR QUARTERS: If you plan on
leaving your quarters for an extended period, make arrangements with someone to
check the heat so water pipes will not freeze and cause damage.
Also, park vehicles in your driveway or garage - do not leave them on the
street. All exterior standards must
be maintained (i.e. snow removal and yard maintenance.)
V.
Family Housing Maintenance Programs:
1.
Quality Quarters (Vacant
Quarters)
Quality Quarters (QQ) is a complete inspection of the
entire quarters, looking for minor and major maintenance problems.
Repairs are made when possible or administrative actions to resolve
long-range problems are started. The
goal of QQ is that each incoming resident receives maintenance free quarters.
The task list for QQ includes over 60 items.
Each one is inspected and repaired if possible.
The 60 item list includes everything from replace damaged floor tile, to
inspect water heater, to recaulk tubs, kitchen accessories and windows, to
replace sheetrock and bathroom floors.
2.
Red Flag Program (September
– May)
The Red Flag Program is an effort to accommodate
residents with on-the-spot minor maintenance repairs without the need of a
service order. The maintenance
mechanic is alerted by the placement of the Red Flag (which is a piece of red
construction paper) in an assigned downstairs window or in the storm door window
PRIOR to 0700 hours on the designated day for your area.
The Red Flag should only be displayed if the resident will be home to
allow the mechanic access to the problem. The
following schedule is in effect until further notice:
MONDAY:
Stony Lonesome I, II
TUESDAY:
Lee, Band Area, Dunover Court, Junior NCOs Quarters adjacent to Self Help
and Cemetery, Quarters 356,360,1000
WEDNESDAY:
New
Brick, Grey Ghost
THURSDAY:
Lusk,
Professor’s Row, North, South, Central Apts, Wilson Road, Old English
North/South, Qtrs 5 – 10, 146
FRIDAY:
Old Brick, Senior/Junior NCO Quarters west of Washington Road, DIA
Quarters, Quarters 126,127,128,130,132
The
resident will be asked to sign a work description report prepared by the
mechanic. Please inform the mechanic
if any of the work performed has been previously reported to the Service Desk.
(This will help us ensure that there is no duplication of effort.)
3.
Occupied Preventive Maintenance Program
To insure that quarters stay in good mechanical
condition, a program for the preventive maintenance of certain items in occupied
quarters has been established. Work
is performed by particular neighborhood. The
resident will be contacted for an appointment.
This Preventive Maintenance Program requires a four-hour time block to
accomplish all the necessary work. The
following items are accomplished under the program:
a) Adjust and/or refit doors
b) Repair storm doors/windows
c) Inspect/lubricate/repair exhaust fans
d) Inspect/repair/snake out
all slow waste lines
e) Inspect/replace/repair
plumbing fixtures, including garbage disposals
f) Inspect/replace tub
caulking
g) Inspect/replace/repair
loose bath tiles
h) Inspect/re-grout shower
area
i) Lubricate garage
doors
j) Inspect/repair/clean
whole house fans
k) Inspect/replace/repair
electrical outlets
l) Inspect/replace/repair
window hardware
m) Inspect for more extensive problems, note and give feedback to
supervisor.
Initiate service order for any extensive repairs
n) Inspect/repair cabinets
and drawers
o) Inspect storage sheds
p) Inspect/replace/repair
light fixtures
1.
Government Owned Appliance Repair: All
quarters & public buildings.
Applies to dishwashers installed by the government,
government owned stoves, and refrigerators used as the primary refrigerator and
kept in the kitchen. Government
owned refrigerators that are placed in the basements and used, as second
refrigerators will not be serviced.
Service:
Repair service is available by calling 938-2949.
The following appliance information must be given to the representative
at the time of the call:
a. Appliance type
(refrigerator, etc)
b. Brand name (Whirlpool,
Gibson, etc)
c. Model number
d. Serial number
e. Specific problem or
symptom (leaking, broken, handle,
etc,)
Current
Government Representative(s): Mr. Manny Guarnuccio
or Mr. Patrick McGivney, 938-2949.
2.
Heating Fuel (#2): At
selected quarters.
A green painted pipe sticking out of the ground or
the building can identify those quarters, which receive fuel oil deliveries
during the heating season. It is the
resident’s responsibility to ensure that these fill pipes is kept clear of
snow, toys, or other obstructions. The
Contractor cannot touch any items to move them to allow access to the fill.
Current Government Representative(s): Mr.
Joe Hemet, 938-4961.
3. Cooking Fuel (Propane): Government Off-Post Quarters (Farm
Houses).
1.
Area Coordinator Program
The senior ranking individual in any area is
appointed for a period of one year to serve as Area Coordinator.
At the end of the one-year period, the dates of rank will be checked
again and the senior ranking person will be the Area Coordinator for the
following year. The Area Coordinator
responsibilities are:
a. To ensure that
residents maintain their surrounding grounds in a manner that will reflect
favorably on USMA and the neighborhood.
b. Aid in promoting
peace and harmony amongst the occupants in their area by settling minor disputes
before they become major issues.
If the Area Coordinator fails to receive reasonable cooperation from any resident, the matter is referred to the Deputy Garrison Commander and the Housing Division for appropriate intervention. Emergency matters should be reported to the MPs who will, if necessary, prepare an Incident Report for submission to the appropriate organizational commander for action. Questions/comments on the Area Coordinator Program should be referred to the Deputy Garrison Commander.
2.
Community Mayor Program
The Community Mayors are residents of a neighborhood,
who are elected by their peers to serve a one-year term.
The mayors serve as a vital communication link between USMA Garrison
activities and the residents. They
disseminate information two ways - from the community to staff activities and
from staff activities to the community. The
mayor is a volunteer and should not be expected to be the enforcers of policy
and regulation. The Community Mayors
are a vital part of life at USMA. Questions/comments
on the Mayor Program should be referred to the Office of the Garrison Commander.
3.
Pets and Pet Control
Do not let your pet become a neighborhood nuisance
because of excessive barking/mewing or running loose.
Stray pets should be reported to the MPs.
There is a continuing problem in housing areas with residents allowing
their pets to roam out of their yards. USMA
Reg 40-1 requires that pet owners prevent pets from becoming a nuisance.
Pets must be controlled (i.e., kept in the house, on a leash, or in a
fenced yard). Additionally, pet
owners are to clean up after their pet when walking them in common areas.
Maintaining a pet in government quarters is a privilege, not a right.
Any pet owner who fails to adhere to USMA Reg 40-1 is subject to having
the pet and/or family removed from post housing.
You must control your pets if they are to continue to reside at your
quarters. Farm, ranch, exotic, or
wild animals will not be kept in housing. Operation
of a commercial-type kennel and breeding or raising animals in government
housing for shows or commercial purposes is prohibited.
4.
Noise Levels.
There are no specific regulations governing
appropriate volume levels. However,
all residents have the right to an environment free of loud music or other loud
noises. Remind your children of
this, and caution guests, especially when departing a late-night party, that
neighbors are likely trying to sleep. In
addition: Keep music and other loud
noises (to include pets) contained within your quarters.
If a party is held outside, respect your neighbors and move it indoors at
a reasonable time (no later than 2200). Complaints
should be directed to your Area Coordinator.
5.
Children.
A policy on supervision of minor children is required
for all Army installations by DOD. USMA
Policy Memorandum 39-02 provides guidance for the supervision of children on
USMA. While realizing that parents
are the assessors for the risk to and capabilities of their children, this
policy intends to assist in providing a safe environment and in minimizing risk
to the children of the community. The
exercise of good judgment and consideration of situational factors should be
used in conjunction with this policy.
Children play on sidewalks.
In the interest of safety, they need to know that sidewalks are primarily
for pedestrian traffic, and that toys left on the sidewalks can cause accidents.
Safety regulations require that parents of children residing in family
housing areas ensure that toys, bicycles, sports equipment, etc., are not left
on lawns, walks, and streets.
Ensure portable basketball hoops are not left on
service roads, and that they are moved out of the way so emergency and service
vehicles may pass.
Older children who move about the community
unsupervised should be reminded of the above provisions regarding noise levels
and the respect afforded to others’ property and yards.
6.
Safety.
a.
Bicycles.
The provisions of USMA Regulation 190-5 (USMA Traffic Code) apply equally
to bicycles operated on any roadway open to motor vehicle traffic in the
military community. The following
are some simple rules to follow to keep children and adults alike safe and
healthy while bicycling.
1. Every cyclist must
wear an approved safety helmet when bike riding on West Point.
2. Be sure that
mechanical parts of the bicycle work well and that there are reflectors on the
front and back as well as the wheel sides and pedals.
3.
Do not allow children less than 9 years to ride in the street.
4. Ride on the right side of the street. Move with the flow of traffic.
5.
Obey traffic signs, signals, and pavement markings.
6.
Give cars and pedestrians the right-of-way.
7.
Keep both hands on the handlebars.
8.
Watch for car doors opening in to the roadway or driveway.
9.
Always ride single file on the right side of the roadway.
10.
Use hand signals.
11.
Equip bicycles with headlamps and tail lamps for cycling after dusk.
12.
Don’t ride double.
b. Operation
of Non-Motorized Vehicles
Skateboards, roller skates, in-line skates, sleds, hot wheels, and other non-motorized vehicles, except bicycles, may be used upon the sidewalks in authorized areas. Authorized areas are cul-de-sacs, dead-end streets and parking lots when such areas are not in use or open for business.
The
following areas are off limits for recreational use of bicycles and
non-motorized vehicles at all times:
Cadet
barracks area
Diagonal
Walk
Trophy
Point
Michie
Stadium
Mills
Road sidewalk
c. In-line
Skating.
In-line
skating/rollerblading has become very popular.
To ensure safety and to safeguard our National monuments, the following
rules apply:
Skaters
are not authorized to skate on Washington Road, Mills Road, Stony Lonesome Road,
Thayer Road, Merritt Road, Lee Road and Continental Road, Trophy Point, West
Point Cemetery, Shea Stadium, Michie Stadium, Cadet Barracks areas, the apron in
front of Washington Hall, Diagonal Walk, New South Post, all monuments and
tennis courts are off limits to in-line skaters.
Skaters must wear safety helmets at all times when skating and reflective
clothing in hours of darkness. Skaters
under the age of 14 years must wear safety helmets, elbow and knee pads at all
times.
d. Speed
Limit
The speed limit in the housing areas at USMA is 15 mph unless otherwise posted with higher/lower limits.
e. Running/Jogging
Running at West Point is restricted to sidewalks. If sidewalks do not exist, runner may run on the extreme road shoulder running against the flow of traffic. Reflective clothing is required when running or walking in the hours of darkness or limited visibility to include when walking your pets. Running during extreme weather conditions is prohibited.
f. Outdoor
Recreational Swimming
Outdoor recreational swimming is allowed only at the authorized swim areas operated and staffed by the Directorate of Community and Family Activities, Community Recreation Division. These areas are open Memorial Day through Labor Day, and are supervised by American Red Cross certified lifeguards. Swimming is prohibited in neighboring lakes and in the Hudson River.
Contact
the USMA Safety Office, Building 667-A, at 938-3717 for pamphlets, brochures and
other information on personal safety.
This information is intended solely for those parents
who have chosen to home school their children at West Point.
West Point follows New York State laws on home schooling to the maximum
extent practical. New York State
Regulations of the Commissioner of Education Part 100.00 pursuant to sections
207.3204, 3210, 3212, and 3234 of the New York State Education Law (as amended
by the section 100.10).
Parents home schooling on West Point are required (by
section 100.10) to give the West Point School Superintendent notice of intention
to instruct at home by July 1st of each year.
Parents who commence home instruction after the start of the school year,
or who establish residence at West Point School District after the start of the
school year, shall provide written notice of their intent to educate their child
at home within fourteen (14) days following the commencement of home
instruction. Home Schooling parents
will receive a copy of Section 100.10 of the regulation and a form on which to
submit an individualized home instruction plan (IHIP) for each child of
compulsory attendance age who is to be taught at home.
If you have already done this, please disregard this
notice. However, if you haven’t
completed this requirement please do so immediately.
Should you have a question regarding this requirement, please contact the
West Point School Principals at 938-2923 (grades 5-8) or 938-2313 (grades k-4).
Z.
Electric Dryer Information:
Due to changes in the National Electric Code, units,
which have been recently renovated or constructed, will have an updated
electrical receptacle servicing your electric dryer.
Previously, the receptacle accommodated a “3-prong” plug.
The newer model accommodates a “4-prong” plug.
It is a resident’s responsibility to purchase and
install the appropriate plug assemblies for the dryer.
This product can be purchased at most hardware stores and is available
locally at the PX or Hoffman Hardware in Highland Falls.
Item Description:
30 Amp, 4-wire, dryer cord. For
further information, please call the Housing Division at 938-6202.
A1.
Attics and Basement as Living Space
Attics and basements at West Point are not considered
adequate living space because Life Safety Code 101 states that a living space
must conform to the following conditions:
(a)
Two means
of egress (two doors directly to the outside, not through a garage)
(b)
An eight
foot ceiling
(c)
No
furnace on the same floor
Work repair to items such as floors, ceiling tiles or
bathrooms in these areas will not be done. Bathroom
fixtures needing repair will be removed or deactivated to prevent further
damage.
Housing funds are limited and must be used wisely to
continue to provide quality living. Investing
in attics and basements takes away from the ability to maintain the living space
of others.
Please do not compromise the safety of family members
by using space that is unfit for adequate living.
If you have any questions please contact the Chief of the Facilities
Maintenance Branch at 938-7663.
B1.
Modifications to Quarters
Residents are encouraged to decorate their quarters
to make them a “home” during their stay at West Point.
Keep in mind that all modifications to quarters, both exterior and
interior, must be approved by the Housing Division, Facilities Maintenance
Branch prior to alterations being made.
Additionally, changes to electrical lines to accommodate air conditioners
or other appliances, will not be authorized by Housing unless they are medically
documented and approved by the Meddac Commander.
C1.
The Most Frequently Asked Questions:
1.
Who do I Call When Something in My Quarters Breaks?
Answer: Residents
should contact the Service Desk, 938-2316, during normal duty hours.
Emergency calls during non-duty hours should be phoned into the Emergency
Service Desk at 938-2317.
2.
Are We Required to Recycle?
Answer:
Recycling is the law in Orange County, NY and is whole-heartedly
supported by USMA. Specific
information is contained in this handbook.
3.
Can We Paint or Put Up Wallpaper in our Quarters?
Answer:
Yes, residents may re-paint or at their own expense, put up wallpaper.
IF YOU DO, YOU WILL BE REQUIRED TO RETURN IT TO THE ORIGINAL CONDITION
WHEN YOU TERMINATE QUARTERS.
4.
May I Plant Flowers?
Answer:
Residents are encouraged to plant flowers but vegetable planting in the
“drip line” of the roofing areas is not recommended.
The drip line may contain lead based paint chips and could contaminate
the vegetables. Garden Plot rentals
are available through DCFA.
5.
How Far do We Have to Mow the Grass?
Answer:
According to AR 210-50, Housing Management, residents are required to mow
to 50’ from quarters or to the fence line.
In the autumn, residents must also rake leaves from their yards.
6.
What are My Snow Removal Responsibilities?
Answer:
Residents are required to shovel sidewalks, stairs, and driveways for
their quarters. Residents MUST also
keep their trash pick up point and fuel oil fill pipe clear of snow and debris.
If the contractors cannot reach those points you will NOT have your trash
picked up or heating fuel oil delivered. Residents
on pass, leave or TDY must make necessary arrangements to have snow removed in
their absence.
7.
What do I do if My Water Heater Springs a Leak or a Pipe Breaks?
Answer:
All residents are asked to locate emergency water cut off valves in their
quarters before a leak occurs. When
leak occurs turn cut off valve and then call the DHPW Service Desk as soon as
possible.
8.
Can I Put Up Christmas Decorations on My House?
Answer:
Residents may put up modest decorations on their quarters for the holiday
season. You are asked to use
energy-efficient decorations, check the condition of decorations before
installing, and turn off decorations when not at home, you have gone to bed, and
during day-light hours.
9.
What do I do if All of My Furniture won’t fit in My Quarters?
Answer: Contact the Transportation Office at 938-4051 for
assistance.
10.
How do I Get the Swing set
in the Neighborhood Playground Fixed?
Answer:
If you see something in any common area that needs to be repaired, please
call in a service order to the appropriate number.
Do not just assume DHPW knows about it!
We need your eyes on Post to help us correct problems.
11.
Are Gazebos, Tree Houses, and Tire Swings Allowed in Quarters?
Answer.
These items are not authorized.
12.
Are Waterbeds, Saunas, and Hot Tubs Allowed in Quarters?
Answer:
These items are not authorized. Exceptions
may be granted with medical documentation specifying the need.
13.
Can I Get Top Soil to Level My Yard?
Answer:
Topsoil is available through the Self Help Center.
Residents may pick soil up at Self Help.
Be sure to bring an appropriate container.
14.
I have been
told there is a Fall and Spring Post-wide Clean Up.
What are My Responsibilities in it?
Answer:
Residents are asked to clean their own quarters and yard.
There will be special dumpsters and pick up around Post.
Residents should properly prepare bulk and yard waste for pick-up and to
properly dispose of hazardous materials and recyclables.
Also, if asked by a mayor or area coordinator to join in on special
common area clean-up projects (such as a neighborhood playground or adjacent
wooded areas), please take part.
15.
How do I Fix Shades that do not Roll Up?
Answer:
To tighten a shade: Pull the
shade halfway down, remove the left end of the shade from the racket and roll
the shade up. Reinsert the left end
of the shade back in the bracket and pull the shade halfway down.
If you do not have enough tension, repeat the process.
To loosen a shade: Start with
the shade at the top of the window. Remove
the left end of the shade from the bracket and roll the shade halfway down.
Reinsert the left end of the shade back in the bracket and try the shade.
If there is still too much tension, repeat the process.
16.
DHPW
Just did a Great/Lousy Job in Fixing a Problem in My Quarters.
Where do I Call to Compliment/Complain?
Answer:
Residents are encouraged to comment on the quality of service given by
DHPW by calling the Customer Service Representative at 938-4407.
17.
Must
I Inform Housing of My Quarters Phone Number When the Phone is installed?
Answer:
It is very important that all residents give Housing valid duty and home
phone numbers. We often need to
contact you with valuable information or to make a service appointment.
Please help us by updating your phone numbers.
18.
The
playground in our court has only children swings when only infants and toddlers
live in the court. How do we
get infant swings put in the playground?
Answer. Contact your area coordinator who will survey the area to confirm need and contact DHPW to make the change.
WORK CONTROL
SYSTEM
A
service order is a request for repair services that can be accomplished within
16 working hours. This includes
most normal household repairs. They
are classified under three priorities:
Priority 1
Emergency work:
Requires immediate action (including overtime) diverting skilled workers
from other jobs, if required. Examples
would be a stopped toilet (when only one is available) or plumbing problems in
the one available bathtub, or deprivation of essential services such as no heat
in the winter. Our response time
goal at West Point is within 24 hours.
Priority 2
Urgent Work:
Corrects a problem that could lead to further damages and can lead to an
emergency. Examples: stopped toilet
(when more than one is available), no heat in one room, roof leaks, hot water
heater, stoves and ovens. Our
response time goal is five working days.
Priority 3
Routine Work:
Minor repairs which will not significantly hinder the operation if not
accomplished. Examples:
ceiling tiles, spot painting, etc. Our
response time goal is 30 days.
Service
orders are to be telephoned into the Service Order Desk at 938-2316 during duty
hours. After duty hours, emergencies
may be called in to 938-2317.
Note:
Response time is for initial contact. There
are times when equipment or materials must be ordered or repair requires more
extensive time to accomplish. These
circumstances will result in delays.
The
Service Order Desk does not schedule work that is done by each individual shop.
(a) To give the service order clerk a complete
description of the problem, exact location of the problem and any pertinent
information.
(b) Allow
maintenance mechanic access to the quarters/office.
When you make an emergency service call, it is your responsibility to
make arrangements to allow access to your quarters/office, if you expect that
you will not be available when maintenance mechanic arrives.
(c) Give complete name/rank
and both duty and home phone numbers.
(d) The
resident must always get a service order number from the service order
clerk when calling in a problem at West Point.
The service order number is your “receipt” that your problem is known
Keep your service order number.
It will make later tracking of the job status a lot easier.
(e) Utilize emergency
after-hours service order phone number for true emergencies only.
(f) Complaints/comments
on DHPW employee performance and timeliness should be addressed to the
Facilities Engineer at 938-5408.
(g) Residents
are to refer to USMA Reg 420-70 (August 2000) – Self Help Program for
responsibilities within their quarters.
A
work order is a request for services that require more than 40 hours.
Examples would be removal of flooring and sub-flooring in bathroom to fix
water damage or modification of quarters to accommodate handicap access
requirements. A service order may be
changed into a work order if the repair or maintenance is more extensive than
initially believed. Another example
would be Self Help Projects such as installation of deck, overhang, fence, or
shed.
Work
Order services should be submitted on a DA 4283 to DHPW Work Control.
Services in housing area will require the approval of the Housing
Division. The status of the work
order is available from the work order clerk at 938-2424 or on the web at http://sodhpw.usma.edu/.
ALL
personnel entering your quarters to make repairs or perform any maintenance MUST
carry and display an appropriate photo ID badge or a DHPW ID badge.
Please note that an adult MUST BE PRESENT in your quarters for work to
occur.
SELF HELP
A.
General:
1.
Customers who are supported
EVERYONE IS SUPPORTED!!! Housing & Public
Building occupants may make Self Help repairs to their building and grounds
(Make sure you contact Self Help for approvals).
2.
Hours: Monday, Tuesday,
Thursday, Friday: 0745 until 1800
Saturdays:
0745 until 1600
Phone 938-5310
3.
Services Offered
a) Advice on repairs
b) Assistance in planning
self help projects
c) Instruction on repairs and
construction procedures
d) One-on-one tutoring
e) On the job guidance
f) Pamphlets
g) How-to...
books are loaned
B.
Equipment Available for Loan:
1. Hand tools
2. Power tools
3. Drills
4. Saws
5. Sanders
6. Shop vacuums
7. Yard equipment
8. Power mowers
9. String
trimmers
10. Rotary tillers
11. Backpack blowers
12. Snow blowers
Bolt, Barrel
Bracket Shade, inside mounting
Bracket Shade, outside mounting
Can, Garbage with Cover
Can, Recycle
Catch, Magnetic (Cabinet Door) and Roller Catch
Caulking Compound
Caulking, Exterior
Caulking for windows
Clamps
Clip, for securing Storm Door Sash
Clothes Hooks
Clothesline, Plastic for Outdoor Dryer Racks
Door Stop, Chain w/spring and wall protector (to prevent holes in wall)
Door Stop, Rubber Bumper (screw type) and tips for doorstop
Dryer, Umbrella Type, for outdoor use (stay with quarters)
Latch, child safe
Letters for nameplates
Lint trap kit
Lubricant (Graphite powder)
Mail Plate (push thru weather type)
Mailbox, regular and rural type
Mouse Trap and steel wool
Nails
Patio Storm Door Screens and Bins
Polyethylene, (plastic sheeting) and Duct tape
Pulls, Cabinet and Drawer
Pulls, WoodenDoor Screens and Bins
Radiator Pans
Safety walk, for slippery steps basement and porch
Strike, for Storm Door Latch
Sweep, for Bottom of Storm Door
Tacks, Carpet (For Stair Tread Installation)
Weather Strip, Felt adhesive backed - 17’ roll
Safety walk, for slippery steps basement and porch
Sash Fastener
Screen, screen (and screen repair materials)
Screws
Shades, window
Spring Guards (for garbage can)
Stair Treads, Rubber 9”w x 24” L and 9” x 36”
Strike, for Storm Door Latch
Sweep, for Bottom of Storm Door
Tacks, Carpet (For Stair Tread Installation)
Trap, ant
Trap, roach
Weather Strip, Felt, adhesive backed – 17’ roll
2. Paints and Paint Items
Brushes, Paint
Exterior Paint, Porch/Deck
Interior
Paint, Egg Shell
Knife,
spackle (disposable)
Paint Tray
Paint, Egg Shell
Beige Yellow
Blue Green
Peach Green
Pink Brown
Paint, White Egg Shell for Kitchen and Path
Paint Roller
Roller covers
Sandpaper: Coarse Grade, Fine
Grade
Sealant, Water
Spackle, Ready Mix
Tape, Masking
3. Plumbing and Heating Items
Crumb Cup Strainer (for Kitchen Sink)
Filter, Furnace Hot Air System -
Framed, Multiple Sizes
Flush valve parts
Handle, for Outside Water Faucet
Key, Radiator, for Hot Water System
Plunger, Sink Type, Toilet Type
Shower Head
Sink Stopper, for Garbage Disposal
Sink Stopper, Rubber, Assorted Size
Spray head (for sink hose)
Toilet Tank Ball, Flapper Type
Toilet Tank Ball, Rubber, 2-3/8” Round with Stem
Washers, Garden Hose
4. Electrical Items
Globe covers, Glass for Assorted Incandescent Type Light Fixtures
lamps,
Fluorescent Tube 20 Watt, 40 Watt
Lengths: 18”
24”
36”
48”
Circle Line: 8”, 12”, and
16”
Lamp, compact fluorescent (screw-in)
Lamp, Floodlight, 75 Watt, Regular Base
Lamp, fluorescent
Nut, Chrome plated 1.8” 1 PT, for Fixture Globes
Receptacle cover, child safety
Starters, for Fluorescent Tubes (FS 2, FS 4, and FS 25
Wall plates for switches and receptacles
5. Garden Supplies
Chopper, ice
Fertilizer, lawn
Grass Seed
Hose, Garden
Ice melt (in winter)
Mulch
Nozzle, Garden Hose
Rake, lawn
Repellent, deer
Shovel, snow
Splash block (for under downspouts
Spreader, hand-held (for grass, fertilizer and ice melt)
Sprinkler
D.
Screens & Shade
The
replacement of screens in serviceable frames is a Self-Help task.
Self Help Center personnel will provide materials and tools.
If a screen frame is damaged or missing, it can be turned in for repair
at the Self Help Center. The
DHPW Glazier Shop upon receipt of a service order will do fabrication of
complete, new screens and frames. Call
in a Service Order to 938-2316 and request fabrication of screens and frames for
each screen and frame that needs to be replaced.
The
Self Help Center will stock most of the standard size window shades for family
housing. In some cases, you
may have to move shade brackets, as DHPW will no longer be able to fabricate
shades to match each individual bracket location.
If your quarters are one of the unique ones on post, there may not be
shade sizes available to fit.
E.
Flower Issue
Flowers
are available for resident pick-up annually on a prescribed date in the spring.
Announcement, as to date and rules are made in the public media.
F.
Expanded Self Help Projects
Storage
Sheds, Fences, Patios and Decks are available as a part of the Expanded Self
Help Program. These items
could already be assigned to your quarters.
It is the residents’ responsibility for the use, care, maintenance and
security of the items. Questions
on maintenance should be directed to the Self Help Center.
If you do not have these items, and would like one or more of them,
contact Self Help for information.
RECYCLING/SOLID
WASTE DISPOSAL
A.
USMA Recycles:
1. General Recycling
Information
Recycling is the law in Orange County, NY and is MANDATORY for all
residents, including those living in Unaccompanied Personnel Housing and
Barracks.
a) You must use the reusable
Government issued yellow container. An opened box or plastic bag may be used if
placed next to the yellow container. Central,
North and South Apartments use a special 90 gallon container located next to
dumpster.
b) All recyclables (except
newspaper) may be placed in the same container.
Newspapers must be bundled in piles no bigger than 12 inches, and placed
next to the recycling container.
c) Collection will be made
every Wednesday.
d) Your recyclables will not
be picked up if you do not follow the applicable procedures for your area.
e) The solid waste contractor
has notified the Government they will not collect garbage from residents that do
not participate in the mandatory recycling program.
2. Recycling in
Administrative Buildings
All cadets, employees, residents and visitors are encouraged to use the
recycling containers located throughout West Point.
CONTAINER
PRODUCT
Blue
White office paper, computer paper only
Grey
Color paper, magazines, manila folders, mail
Burgundy CO-mingle – glass bottles, tin cans, plastic
bottles
Brown Newsprint only
3. Cardboard Recycling
Cardboard can be recycled at the Transfer Station located off Highway 293
at Range 4 & Range 5. Facilities
located on West Point that generates large amounts of cardboard are to compact
the cardboard in the compound of Bldg 667, where the cardboard compactor is
located. Facilities that have
a one time large cardboard supply, maybe from a shipment of new computers, may
call 938-4522/4281 to make arrangements for pick-up.
New residents moving into Post Housing may call for a cardboard pick-up.
The brown packing paper may also be packed in the boxes for pick up.
We ask that the boxes be broken down and please no trash.
Please call 938-4074 for pick-up.
B.
Preparing Residential Recyclables at West Point:
1. Newspaper:
Tied with string only. NO
brown bags. Advertisements and
supplements that come in your newspaper CAN be recycled.
NO junk mail, magazines, cardboard, or paper bags.
2. Glass:
Clear, Brown and Green. Remove
caps and rings. Labels can stay on. NO
mirrors, windowpanes, glass doors, windshields, light bulbs, ceramics, crystal
or Pyrex.
3. Tin/aluminum cans:
Rinse and remove labels. Items
such as vegetable, dog/cat food cans.
4. Plastic Bottles: PET 1 - Polyethylene Terephthalate (Soft drink
bottles)
HDPE 2 - High Density Polyethylene (Milk and water
jugs)
V
3 - Vinyl
PS 6 - Polystyrene (Coffee cups, meat trays, and
plastic utensils)
OTHER 7
- Other
Rinse
and look for code #1-7 on the bottom
of the containers for identification of plastics.
NO motor oil containers, plastic bags, wrap, non-coded plastic
containers, and plastic buckets larger than 5 gallons.
NOTE:
The above materials can be mixed together for curbside collection, except
for the newspaper. Newspaper must
be kept separate.
5. DO NOT RECYCLE:
|
MIRRORS |
WINDOW
PANES |
GLASS
DOORS |
|
WINDSHIELDS |
LIGHT
BULBS |
CERAMICS |
|
CRYSTAL |
PYREX |
DISHES |
|
DRINKING
GLASSES |
PAINT
CANS |
AEROSOL
CANS |
|
COAT
HANGERS |
TIN
FOIL |
ALUMINUM
FOIL |
|
BOTTLE
LIDS |
JAR
LIDS |
POTS
AND PANS |
|
SOILED
PAPERS |
TOYS |
MOTOR
OIL BOTTLES |
|
FOAM
PLASTICS |
LAUNDRY
BASKETS |
PLASTIC
FURNITURE |
PLASTIC
BOTTLES with a 3, 4, 5, 6, or 7 inside the triangular recycling symbol.
6. The following items
may be recycled using appropriate containers in administrative buildings and
recycle stations behind the Shoppette and Self Help Store.
Additional recyclables may be brought to the Recycle Center located off
highway 293 across from the entrance to Round Pond and next to Range 4, Transfer
Station.
CARDBOARD
JUNK MAIL
PAPER BAGS
MAGAZINES
PHONE BOOKS
PLASTIC
BAGS MAY BE RECYCLED AT THE COMMISSARY AND PX
7. Call the Environmental
Management Office (EMO) at 938-3224 to dispose of paint (latex or oil), paint
stripper, fertilizer, insecticides, or other hazardous waste.
1. Please take all automotive
related products (oil, antifreeze, car batteries, etc.) to the PX
Service Station.
2. All cans of paint or
varnish empty or almost empty:
a) Remove lid
b) Place in sun to dry for
two days
c) dispose of in regular trash
3. Small amounts of unusable
or unwanted products that through normal use are disposed of down an indoor
drain may be flushed down household toilets.
Remove all other chemicals such as toilet bowl cleaners from the bowl and
flush to remove each chemical residue prior to adding another chemical.
4. Harden leftover household
products containing solvents (plates, polishes, and caulks) by removing the lid
or splitting a tube. Once hardened,
the product may be thrown out in your regular garbage.
5. All other cans of paint or
varnish (with quantities of material still left) and the other household
hazardous “waste” products will be scheduled for pick-up and disposal by the
SOLID WASTE MANAGEMENT BRANCH.
Call to schedule a pick-up time.
6. NOTE:
Leave all materials in their ORIGINAL containers.
If the container is leaking, pack as-is in another larger container and
label it clearly. If another
container is used, be sure it is clearly labeled.
DO NOT MIX the contents of different containers.
Securely package materials prior to pick up.
Questions call Solid Waste Management Branch, 938-4074.
7. Please DO
NOT LEAVE items on the curb.
8. Please DO
NOT LEAVE items at Bldg 709; it is NOT
a collection area. It is AGAINST THE LAW to do so and violators will be prosecuted.
9. If at all possible, and if
the material(s) are in good condition, it is recommended that the material(s) be
donated to a local charity. This is
a good way to redistribute unused portions of materials.
Bulk
Items:
Bulk items are picked up by the solid waste contractor on regular pick up
days for your quarters. Items should
be placed next to your pick up collection point.
Please label items as “Trash” - the contractor will not pick up if
there is any doubt.
1. Appliances should be left
with doors off to prevent a child from becoming trapped inside.
2. Tree branches no longer
than 5’ in length will be taken if tied in bundles.
Larger size branches should be cut to 5’ lengths and bundled for
contractor pick up.
3. Tires - Old tires without
rims will be picked up if placed next to your pick up point.
Do not put tires in the dumpster. Tires
on rims may be brought to Auto Craft Shop for de-rimming.
Grass
clippings and leaves may be used as compost for your garden.
(Call us for information on how to compost.)
Leaves may be raked to the curb or bagged.
Grass clippings should be bagged. Call
DHPW Grounds Branch at extension 3318. They
will pick up yard waste on Mondays and Fridays, weather permitting.
F.
AFH Solid Waste Collection Schedule:
Monday and Thursday:
Stony Lonesome I, II
Lusk
Old English South, Professors Row
Dunover Court
Thayer Road
Washington Road
Wilson
Road
(Quarters 146, 150, 165, 173, 378)
Tuesday and Friday
Lee Area
New Brick
Old Brick
Grey Ghost
Merritt Road
Biddle Loop
Bartlett Loop
Bailey Loop
Wilby Place
Monday and Friday:
South Apartments
North Apartments
Central Apartments
Monday:
Farm Houses
POC
for trash collection is DHPW, Solid Waste Management Branch, at 938-4522.
ASBESTOS,
RADON, AND LEAD ABATEMENT
It
is Army Policy to manage hazardous materials “in place.”
Often, hazardous materials constitute a danger only when “disturbed”
with the mere presence of a hazardous material not in itself a danger.
A. Asbestos:
Some residential units and public buildings contain
asbestos containing building material (ACBM).
The most common use was as an insulator on heating pipes.
Insulation, which is maintained and wrapped, does not, in itself,
represent an immediate health hazard. However,
if it is damaged from hanging items on the pipes or disturbed by abuse, it could
require immediate maintenance. If
you notice areas of pipe insulation, which appear damaged, contact the Solid
Waste Management Branch, 938-4074.
B. Lead Based
Paint:
Lead, especially lead in paint, has been identified
as a major cause of health related issues with children.
Some West Point homes contain lead based paint on the exterior and
interior surfaces. Lead based paint,
because of its durability and wear, was used on doors, windows, interior and
exterior wood and metal trim and in older homes on kitchen and bath wall
surfaces and cabinets. It is not
uncommon to find minor areas of damage to trim board causing chipping of paint
from activities such as vacuum cleaning or children playing with toys.
A moist paper towel with a small amount of liquid dish soap can be used
to pick up paint chips without any harm to the individual or surface.
If however, you notice peeling or constant chipping on surfaces, this
could be a potential health issue. Residents
of Army Family Housing should contact the Housing Division at 938-7663/6202 for
guidance.
C. Lead in Water:
Water at West Point is systematically checked to
insure that it meets the NY State standard for lead in drinking water.
Residents of tested quarters are informed of the results of any testing
as soon as it is available.
D. Lead
in Soil:
All of the housing areas on West Point have been
constructed prior to 1978 (except Stony II and Grey Ghost).
Lead base paint was typically used on the exterior.
Therefore, the soil around the perimeter of the dwelling unit, commonly
known as the “drip line” may contain concentrations of lead.
The lead in the soil is not dangerous unless it is disturbed.
Digging holes sufficiently disturbs the soil therefore gardeners should
exercise caution. Since the
danger of lead contamination is primarily through ingestion cleaning of cloths,
hands, and garden implements is vitally important.
E. Radon:
Radon is a gas by-product from the breakdown of
uranium and has been traced as a source of lung cancer when exposed to it over a
period of time. There is no known
effect of short-term exposure. USMA’s
Radon Program includes a 100% survey of housing and a survey of selected public
buildings. Mitigation to curtail
exposure should household levels exceed the DA action level is ongoing.
Residents will be informed of the results of testing for their quarters.
REFERENCES
AR
11-27
ARMY ENERGY PROGRAM
AR
210-50
HOUSING MANAGEMENT
AR
420-41
ACQUISITION AND SALE OF UTILITIES SERVICES
AR
420-54
AIR CONDITIONING AND REFRIGERATION
AR 200-3 NATURAL RESOURCES, LAND, FOREST, AND
WILDLIFE MANAGEMENT
DA
PAM 210-2
PEST MANAGEMENT
USMA
REG 210-6
TEMP USE OF USMA FACILITIES
USMA
REG 215-5 HUNTING, FISHING, AND TRAPPING
USMA
REG 420-4 RESPONSIBILITIES FOR PUBLIC BUILDINGS
USMA
REG 420-6 ENERGY MANAGEMENT PROGRAM
USMA
REG 420-8 USMA SNOW REMOVAL OPERATION
USMA
REG 420-70 USMA SELF-HELP PROGRAM
USMA
SUPPL 1 TO
HOUSING MANAGEMENT
AR 210-50
USMA POLICY SUPERVISION OF MINOR CHILDREN AT USMA
MEMO 39-02