Directorate of Public Works
Directorate of Public Works
Our Mission:
"We the DPW Family ,will enthusiastically perform our mission
in a professional manner, always striving to be the
best in our business. By doing this,
we will earn the trust and confidence
of all our customers. We proudly accept the challenge of
operating, maintaining, and modernizing
this world class leader development institution.
We take pride and satisfaction in our role
as stewards of
Historic West Point."
The Directorate of Public Works (DPW) has one
of the most interesting and unique jobs at West Point. We provide services and
support to just about every organization, building and individual at West Point. No
organization directly affects the living and/or working conditions of West Point's
soldiers, families and civilian workforce as much. Because the DPW has so much
responsibility and serves so many customers, we must be aware of our customer's needs and
requirements. This means that there must always be a constant and continuous flow of
communication between DPW and its customers. The DPW is organized to provide expedient, effective and
efficient service to customers. We measure success by how well customer's needs are
met, not just meeting the demands of service. Because we believe and take pride in our work, we strive to
eliminate any room for failure. We have found that the key to providing effective
service is to understand our customers and for our customers to understand us. A
common understanding reduces missed communications. The purpose of this Web site is to provide you with
information about the DPW so that you know what to expect and who to call for information
or service. From beginning to end, it provides basic facts about the DPW
operation and general information on the guidelines and
policies utilized by the DPW operation. It is our intent to make you a more
educated customer and, thus, better able to help us provide you with quality services.
Contact Information
Customer Service: 845-938-4407, DSN 688-4407
Postal address: Bldg 626, Swift Road,
West Point, NY 10996
Send mail to YW3683@usma.edu with questions or comments about this web site.
Last modified: October 25, 2005