Skip Ribbon Commands
Skip to main content
FAQs


Who should I turn to when my military spouse won't pay child support/alimony?
Any non-support issue should be brought to the attention of your spouse's commander. AR 608-99 requires company commanders to "personally review each inquiry concerning a soldier assigned to his or her command" and to respond within 14 days. If you have already contacted your spouse's commander and are not satisfied with the result, contact the IG office.


I am a National Guard soldier activated to work at West Point. Can I go to the West Point IG if I have a problem?
The West Point IG can assist you if you have a problem with your chain of command or with services provided here at West Point. However, issues regarding pay, promotions, and other administrative issues for National Guard soldiers should be brought to the attention of the NGB IG for your state.
 


What should I do if I think someone in my office is doing something illegal or improper and getting away with it?
If you are uncomfortable talking to your supervisor or the MPs, contact the West Point IRAC Fraud, Waste, and Abuse Hotline at 938-8082 or contact the IG immediately
 


The IG is coming to inspect my activity. Can I get a copy of the inspection checklist?
IG inspection teams rarely use standard checklists. The team will tailor each inspection to the inspected agency and to the intent of the commander. You should be contacted by a member of the team before the inspection to coordinate details and get an idea of the focus of the particular inspection. However, when and IG comes to inspect your area, keep in mind that he or she can ask questions about any subject and can look into areas not specified in the inspection notification. Familiarize yourself with the rules and regulations regarding your job or activity and do your best to comply and you will do well on your inspection. Remember, the purpose of an IG inspection is to find trends and solutions, not to punish individuals for mistakes or specific failures.
 


I've just been notified that I'm the subject of an IG investigation. How will this affect my current assignment and my future career?
If you are the subject of an IG investigation or investigative inquiry you have probably been implicated in some kind of wrongdoing or failure to comply with established rules and regulations. A thorough inquiry will determine if any allegations against you are substantiated. It is in your best interest to cooperate fully with any investigation. Keep in mind that the results of an IG investigation cannot be used as a basis for adverse action without approval of the Secretary of the Army, the Chief of Staff of the Army or the DA Inspector General, but a record of any substantiated allegations will remain in the IG system for as many as 30 years. If you have any questions regarding your status, call the IG office.
 


My 1SG told me I have to go to the hospital for a mental health evaluation. I’m afraid my chain of command is trying to punish me by saying I have psychological problems. Can they do that?
A commander can refer a subordinate for a mental health examination (MHE) any time he or she believes the subordinate has a problem that needs to be addressed. An MHE is also required before conducting UCMJ action on a subordinate in many cases. If you are referred for an MHE, make sure your commander notifies you in writing that you are being referred, and your chain of command gives you two working days to contact an attorney, chaplain, inspector general, or anyone else you would like to contact before the evaluation. If you feel the proper procedures have not been followed, bring the issue up with your chain of command. If they cannot satisfy your concerns, call the IG.
 


I’m being harassed in my office and I’d like to file an EO/EEO complaint. Should I call the IG?
For EO complaints, see your unit EO representative or the West Point EO office at 938-2621. For EEO issues, contact the West Point EEO office at 938-8157. The Inspector General handles EO/EEO complaints only if a complainant is denied due process by their EO/EEO representatives.
 


I recently got in trouble and my 1SG said I’m getting an Article 15. Meanwhile, I’ve been put on extra duty. Can my chain of command punish me before the Article 15 hearing?
Extra duty (mopping floors, shoveling snow, etc) and restriction are punishments that the commander can impose once a soldier is found guilty under UCMJ proceedings. It cannot be imposed before such proceedings are concluded. However, a commander has several corrective administrative options. Corrective training can be imposed without UCMJ proceedings. Corrective training can occur after normal duty hours, but must be directly related to the offense (ie: requiring a soldier to sign in early every day after being late for formation) and must be oriented toward correcting a deficiency. Corrective training should be continued only until the deficiency is corrected. Deficiencies successfully corrected will not be noted in a soldier’s official records. Commanders can also initiate flags or bars to reenlistment, remove a soldier from a promotion list, or deny privileges without conducting UCMJ actions.
 


I am a cadet. Can I come to the IG if I have a problem?
According to AR 20-1, “Anyone may submit a complaint, allegation, or request for information or assistance to any Army IG concerning matters of Army interest.” This really does mean anyone: officer, NCO, junior enlisted soldier, cadet, Army Civilian employee, family member, contractor, or a private citizen may contact the IG concerning an issue related to how the Army operates.
 


My friend is having a problem and won’t go to the IG. Can you still help her?
It is always better for the IG if we can speak directly to the one with the problem. Some people are very reluctant to come forward for fear of reprisal. A third party can relate a concern to the IG and we will still work to resolve it, but the IG is limited in the responses back to third parties of corrective actions taken. Individuals may visit the IG and request anonymity, and the IG will honor this request. AR 20-1 has some rules about anonymity: “When a person requests anonymity, the IG will take more extensive measures to protect the person’s identity. The person’s name will not be used as a file identifier or as a means to retrieve a file. The request for anonymity will be prominently stated, and the use of the person’s name will be minimized in any file or record created by the IG. This is most easily done by referring to the person as “complainant,” “witness,” or similar title instead of by name.”
 


Do I have to tell my supervisor why I am going to the IG?
You do not have to tell your supervisor why you want to see the IG. You must be properly excused from duty, if you are trying to see the IG during your duty hours; or, you can be in an off-duty status. The IG will encourage the soldier or civilian employee to first discuss complaints, allegations, or requests for assistance with the commander, chain of command, or supervisor. If a complainant does not wish to do so, the IG will accept the complaint unless specific redress procedures are available, such as the OER appeals process or the report of survey system. Civilian employees will be directed to the appropriate avenue of redress, and IG involvement will be limited to ensuring due process is received.
 


Can my supervisor make me tell him/her what I told the IG?
No, However, you must be properly excused from duty, if you are trying to see the IG during your duty hours; or, you can be in an off-duty status. The IG will encourage the soldier or civilian employee to first discuss complaints, allegations, or requests for assistance with the commander, chain of command, or supervisor. If a complainant does not wish to do so, the IG will accept the complaint unless specific redress procedures are available, such as the OER appeals process or the report of survey system. Civilian employees will be directed to the appropriate avenue of redress, and IG involvement will be limited to ensuring due process is received.
 


Can my supervisor keep me from seeing the IG?
All soldiers have the right to present complaints, grievances, or requests for assistance to the Inspector General (IG). These may include what soldiers reasonably believe evidences fraud, waste, and abuse. Before visiting the IG, you should consider whether your concerns can be addressed more quickly and simply by referring them to your chain of command/immediate supervisor. You do not have to present your concerns to your chain of command/immediate supervisor before visiting the IG. However, you must obtain permission to be absent from your duties if you wish to visit the IG during your duty hours. You do not have to tell anyone why you want to speak with an IG.
 


After I came to the IG, my boss threatened to put me on the night shift. Can he do that?
Reprisal is a very serious matter. Reprisal can take place just by threatening to take an unfavorable action, or by threatening to withhold a favorable action. AR 20-1 has an extensive discussion on reprisal (para 1-11b).
 


Who is your boss?
IGs work for commanders. At West Point, the IG works directly for the Superintendent.
 


I don’t like your answer. To whom can I complain about your work?
AR 20-1 states that “Allegations against IGs will be reported to the next higher echelon IG for appropriate action.” For USMA and West Point, the next higher echelon IG would be the DAIG Assistance Division, DSN 329-1060, commercial 703-601-1060, fax -5956.
 


My supervisor is harassing me. What can I do?
Harassment is a very subjective complaint. Army leadership doctrine requires that all leaders treat subordinates with dignity, respect, fairness and consistency (AR 600-100, para 2-1a(13)). In many cases, harassment is a failure to adequately or accurately communicate from one party to another. When you truly feel that you are not being treated fairly, you should continue to use the chain of command and attempt to make your situation known to the next level supervisor. If you are uncomfortable or unable to take this step, it may be time for you to visit or call the IG.
 


Why is gas at the Shoppette more expensive than off post?
AAFES has a routine system to compare the price for gasoline with retail outlets in the local area. This local area was recently expanded after some customer input to include the New Windsor area. The comparison is made periodically and prices are adjusted up or down accordingly.